Services
IT Support
Proactive, unlimited-style support so problems get fixed before they cost you a day, servers, desktops, backup, email and remote support, all under one team.
Most IT problems aren't really technology problems, they're a lack of ownership. Nobody's watching the backups until they fail. Nobody's tracking which laptops are three years overdue for replacement until one dies mid-invoice-run. Our IT Support pillar exists to put a genuinely accountable team behind every part of your day-to-day technology, so those gaps get closed before they cost you anything.
What's covered
Support that covers the whole picture
Server Support
Setup, monitoring, and proactive maintenance so your core infrastructure stays online, patched, backed up, and checked before small issues become downtime.
Desktop Support
Fast fixes for the day-to-day issues that slow your team down, whether that means remote troubleshooting in minutes or an engineer on-site the same day.
Backup & Disaster Recovery
Cloud and local backup strategies matched to how quickly you need to recover, plus the part most providers skip: we actually test restores, not just take backups.
Email & Microsoft 365
Hosting, migration, and ongoing management of your email and Microsoft 365 environment, including licensing choices that fit your business, not just the biggest package.
Remote Support
Secure remote access to the office from anywhere, for staff working from home, on the road, or across multiple sites, set up once, then it just works.
New PC & Software Rollouts
New machines, Windows updates, and third-party software installs (Sage, industry-specific tools, whatever you run) handled as part of your support, not billed as separate projects.
Website Hosting
Reliable hosting for your business website, with domain and DNS management handled as part of the same support relationship, not another supplier to chase.
How it works
No surprise bills
Choose full support, scheduled visits, or pay-as-you-go, whatever fits how your business runs. Every model below started as a real client conversation, not a rate card.
Full Support
A single monthly fee based on a proper site survey of your setup. Call whenever you need us, we don’t invoice separately for time spent fixing problems, and it covers labour for non-failure work too (new PC setup, software updates). No fixed term, so you’re never locked in.
Scheduled Visits
Regular on-site visits sized to your business, weekly, fortnightly, or monthly. No callout charge for the visits themselves, and any unused time banks toward a callout or remote support in between. Good for proactive maintenance, not just firefighting.
Pay As You Go
No ongoing commitment of any kind, a callout charge covering the first 30 minutes on-site, then an hourly rate billed fairly to the minute, not rounded up. Rates vary a little by location and travel time.
Bespoke
Every business is different, and sometimes none of the standard models fit, an agreement covering unlimited callouts and even hardware failures, for example. We’ll tailor a package after a free site survey.
Not sure which model fits?
Get in touch and we'll recommend the right option for your business.
Get in Touch